one-hundred-two Platform Account Terms
We at one-hundred-two set out these terms to explain how our platform works, what we expect from you, and what you can expect from us. When you open an account on one-hundred-two, you agree to follow these terms. They cover account creation, deposits and withdrawals, bonus rules, dispute resolution, and your rights and responsibilities as a user.
Our terms are written in plain language so you understand what you're agreeing to. We don't hide important information in small print. If something is unclear, you can contact our support team via email or live chat. We're here to help you understand how one-hundred-two works and what our policies mean for you.
This page covers the key terms that apply to all users of one-hundred-two. We also have a separate privacy policy that explains how we handle your personal data. Both documents are important—please read them both before you start using one-hundred-two.
Account opening and eligibility on one-hundred-two
To open an account on one-hundred-two, you must be of legal age in your jurisdiction and comply with all applicable laws. We do not specify a fixed age requirement in our terms because age limits vary by country and region. You are responsible for verifying that you meet the legal requirements in your own jurisdiction before you access one-hundred-two.
When you register on one-hundred-two, you provide your email, phone number, and personal details. We use this information to verify your identity and comply with local regulations. We may ask you to upload a copy of your ID and proof of address. This is called KYC (Know Your Customer) verification. We keep your documents secure and never share them without your permission, except when required by law.
You must provide accurate information when you register on one-hundred-two. If you provide false information, we may suspend or close your account. You are responsible for keeping your password secure. If someone else accesses your account, you are liable for their actions unless you notify us immediately. We recommend using a strong password and enabling biometric login on your phone if you use our Android or iOS app.
We verify your identity to protect you and comply with law
KYC verification on one-hundred-two prevents fraud and money laundering. It also protects your account from unauthorized access. We keep your documents confidential and use them only for verification purposes.
Deposits, withdrawals, and payment methods on one-hundred-two
We accept deposits on one-hundred-two via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed instantly. We do not charge fees for deposits. Your payment provider may charge a fee—that's between you and your bank or wallet provider.
When you withdraw from one-hundred-two, your funds go back to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes to local payment. If you used a bank transfer, your withdrawal goes to your bank account. Withdrawals are subject to verification windows to comply with local regulations. Most withdrawals complete within one business day.
We reserve the right to refuse a deposit or withdrawal if we suspect fraud or money laundering. We also reserve the right to hold funds temporarily while we verify your identity or investigate suspicious activity. If this happens, we'll contact you and explain why. We aim to resolve verification issues within one business day.
Bonus terms and conditions on one-hundred-two
We may offer bonuses or promotions on one-hundred-two from time to time. Each bonus has its own terms. When you claim a bonus, you agree to those specific terms. Bonuses may have wagering requirements, game restrictions, or time limits. We explain all of this clearly when you claim the bonus.
Bonuses on one-hundred-two are not cash. They are credits that you can use to play games. If you win using a bonus, your winnings may be subject to withdrawal limits or additional wagering requirements. We always explain these limits before you claim the bonus.
We can cancel or modify bonuses at any time. If we change bonus terms, we'll notify you in advance. If you have a bonus active on one-hundred-two when we change the terms, the old terms apply to your bonus. New bonuses will follow the new terms.
- Wagering requirement
- The number of times you must play through a bonus before you can withdraw it. We state this clearly on one-hundred-two when you claim the bonus.
- Game restrictions
- Some bonuses on one-hundred-two can only be used on certain games. Slots may count non-specific info toward wagering, but table games may count non-specific info. We explain this before you claim.
- Time limit
- Bonuses on one-hundred-two may expire if you don't use them within a certain period. We tell you the expiry date when you claim the bonus.
- Withdrawal limit
- You may only be able to withdraw a certain amount from a bonus on one-hundred-two. Any winnings above that limit may be forfeited.
Dispute resolution and complaints on one-hundred-two
If you have a complaint about one-hundred-two, contact our support team first. We're available via email and live chat during standard business hours. We respond to most complaints within one business day. We'll investigate your complaint and explain our decision.
If you're not satisfied with our response, you can escalate your complaint. We have a formal complaints process on one-hundred-two. We'll assign your complaint to a senior team member who will review it independently. We aim to resolve escalated complaints within five business days.
If you still disagree with our decision, you have the right to pursue other remedies available under your local law. We encourage you to contact your local consumer protection authority or gaming regulator if you believe we've violated your rights. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.
Prohibited conduct on one-hundred-two
We prohibit certain activities on one-hundred-two. You must not use one-hundred-two to launder money, evade taxes, or engage in fraud. You must not use automated tools or bots to access one-hundred-two. You must not share your account with other people or use multiple accounts to circumvent our rules.
You must not harass our staff or other users on one-hundred-two. You must not attempt to hack or manipulate our systems. If we detect any of these activities, we may suspend or close your account without notice. We may also report you to the relevant authorities if we suspect illegal activity.
We reserve the right to close your account at any time if we believe you're violating these terms or any applicable law. If we close your account, we'll return any remaining balance to your registered payment method, subject to verification windows.
Jurisdiction and service availability
Our services on one-hundred-two are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that access and use of one-hundred-two comply with the laws of your own jurisdiction.
These terms are governed by the laws applicable in the jurisdictions where one-hundred-two operates. If there is a dispute, you and we agree to resolve it through the dispute resolution process described above. If you're in Jakarta, Surabaya, Bandung, Medan, or anywhere else, the same terms apply to all users of one-hundred-two.
We may update these terms at any time. If we make material changes, we'll notify you by email or through one-hundred-two. Your continued use of one-hundred-two after we notify you of changes means you accept the new terms. If you don't accept the changes, you must stop using one-hundred-two.
Contact us about these terms
If you have questions about these terms or how they apply to you, contact our support team. We're available via email and live chat during standard business hours. We respond in English and local languages. We aim to answer most questions within one business day.
You can also contact us about these terms during special periods like Idul Fitri or Idul Adha. Our support team may have adjusted hours during holidays, but we'll respond to your inquiry as soon as possible. We're committed to helping you understand one-hundred-two and our policies.